F.A.Q

• Is ArenaCFx regulated?

Yes. ArenaCFx complies with all applicable laws and regulations in each jurisdiction in which it operates.

United States ArenaCX Inc., the company which operates ArenaCFx in the U.S., is licensed to engage in crypto and money transmission in most U.S. jurisdictions. Most of ArenaCFx’s money transmission licenses cover US Dollar Wallets and transfers. In some states, money transmission licenses also cover digital currency wallets and transfers on the platform. In other states, no money transmission license is required to operate a digital currency business.

ArenaCFx is also registered as a Money Services Business with FCA (Financial Conduct Authority).

ArenaCFx is required to comply with a number of financial services and consumer protection laws, including:

1. The Bank Secrecy Act, which requires ArenaCFx to maintain records of currency transactions for up to 5 years, and report certain transactions.

2. The USA Patriot Act, which requires ArenaCFx to designate a compliance officer to ensure compliance with all applicable laws, create procedures and controls to ensure compliance, conduct training, and periodically review the compliance program.

3.Most states’ money transmission laws and corresponding regulations.

• Which cryptocurrencies does ArenaCFx support?

ArenaCFx currently works with 40 crypocurrencies and tokens.

ArenaCFx is constantly researching cryptocurrencies with intentions to add wallets which meet our quality standards.

• Why doesn’t ArenaCFx have a certain cryptocurrency?

ArenaCFx is very selective when it comes to the currencies that we support. There are many different factors that determine whether or not ArenaCFx will support a certain currency, and if all the ArenaCFx's criteria is met by the particular currency, it will be added. So keep an eye out for your favorite crypto and token, as they may be added.

• What happens when I cancel my investment contract before its duration of completion? 

Any user who cancels an active order before its duration of completion will be charged 1.2% fee on the gross payout due to early termination of an incomplete investment contract.

If you are not receiving emails sent from ArenaCFx, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your ArenaCFx account? Sometimes you might be logged out of your email on your devices and hence can’t see ArenaCFx’s emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing ArenaCFx's emails into your spam folder, you can mark them as “safe” by whitelisting ArenaCFx’s email addresses. You can refer to How to Whitelist ArenaCFx Emails to set it up.

Addresses to whitelist:

• [email protected]
• [email protected]

3. Is your email client or service provider working normally? You can check the email server settings to confirm that there isn’t any security conflict caused by your firewall or antivirus software.

4. Is your email inbox full? If you have reached the limit, you won't be able to send or receive emails. You can delete some of the old emails to free up some space for more emails.

5. If possible, register from common email domains, such as Gmail, Outlook, etc.

• Can I topup while my investment is still active?

Yes, you can top up an active contract without having to cancel the contract or wait for it to be completed. To do this, simply open the active investment and click on [Topup this investment].

NOTE: you must have enough balance on your account for your topup. If you do not have enough balance for topup, simply deposit funds into your account and reprocess your topup.

• What Can I Do When I Withdraw to A Wrong Address

If you mistakenly withdraw funds to a wrong address, ArenaCFx is unable to locate the receiver of your funds and provide you any further assistance. As our system initiates the withdrawal process as soon as you click [Confirm & proceed]

How can I retrieve the funds withdrawn to a wrong address?

• If you sent your assets to an incorrect address by mistake and you know the owner of this address, please contact the owner directly.

• If your assets were sent to a wrong address on another platform, please contact the customer support of that platform for assistance.

• If you forgot to write a Tag/Memo for withdrawal, you will be contacted by the customer support of ArenaCFx via email to provide them with the Tag/Memo of your withdrawal address.

• I’ve made a withdrawal from ArenaCFx to another exchange/wallet, but I haven’t received my funds yet. Why?

Transferring funds from your ArenaCFx account to another exchange or wallet involves three steps:

1. Withdrawal request on ArenaCFx
2. Blockchain network confirmation
3. Deposit on the corresponding platform

Normally, a TxID (Transaction Hash) will be generated within 30-60 minutes, indicating that ArenaCFx has successfully broadcasted the withdrawal transaction.

However, it might still take some time for that particular transaction to be confirmed and even longer for the funds to be finally credited into the destination wallet. The amount of required “network confirmations” varies for different blockchains.

For example:

• Ben decides to withdraw 2 BTC from ArenaCFx to his personal wallet. After he confirms the request, he needs to wait until ArenaCFx creates and broadcasts the transaction.

• As soon as the transaction is created, Ben will be able to see the TxID (Transaction Hash) on his ArenaCFx withdrawal page. At this point, the transaction will be pending (unconfirmed) and the 2 BTC will be frozen temporarily.

• If all goes well, the transaction will be confirmed by the network, and Ben will receive the BTC in his personal wallet after 2 network confirmations.

• In this example, he had to wait for 2 network confirmations until the deposit showed up in his wallet, but the required amount of confirmations varies depending on the wallet or exchange.

However, due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction Hash (TxID) to look up the status of the transfer of your assets by using a blockchain explorer.

Note:

• If the blockchain explorer shows that the transaction is unconfirmed, please wait for the confirmation process to be completed. This varies depending on the blockchain network.

• If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully and we are unable to provide any further assistance on this matter. You will need to contact the owner/support team of the destination address to seek further help.

• If the TxID has not been generated 6 hours after clicking the confirmation button from the e-mail message, please contact our Customer Support for assistance and attach the withdrawal history screenshot of the relevant transaction. Please make sure you have provided the above detailed information so the Customer Service agent can assist you in a timely manner.